Refunds and cancellation

01Cancel your subscription

Email contact@appduobot.com from the address of the Google account you use with Duobot and ask us to cancel. We confirm by email.

• You are not charged again.
• Max stays on until the end of the current period, then your account returns to Free.
• Your stats and settings stay on your account.

Removing the extension or signing out does not cancel the subscription.

02Ask for a refund

Within 7 days of a payment, email us from your account address with the word Refund in the subject. Include the date of the payment if you can.

• We refund the full amount of that payment to the card you used.
• Max ends when the refund is issued, and the subscription is cancelled.
• Stripe usually returns the money within 5 to 10 business days, depending on your bank.

03After 7 days

Payments older than 7 days are not normally refunded, but you can still cancel so the next period is not charged. If something went wrong, such as a charge you did not expect or Max not working for a long stretch, write to us anyway and we will look at it.

Nothing here limits refund rights that the law where you live gives you.

04Before a chargeback

Please contact us first. We answer refund requests quickly, and a chargeback through your bank closes the Max subscription while the dispute is open.